My technician's invite expired. Now what?
Resend it. On the account page, find them on the roster where they show as expired, and tap resend. Your tech gets a new email with a fresh sign-in link, good for about a day like the first one. Nothing else on your side changes.
Why it expired
An invite link works for about a day from the moment it is sent. Past that, tapping it does nothing useful, and the roster flips the technician from pending to expired. That is the only thing expired means. Their place on your roster is still there, and so are their name and email from Jobber.
Most expiries are ordinary. They were on a job, the email sat, the day passed. It is not a sign anything is wrong with their account or yours.
Resending
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Open the account page and find them on the roster.
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Tap resend. They go back to pending.
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Your tech gets a new email from Mentat with one link in it. The old link stays dead; only the new one works.
That is all. You can resend as many times as it takes.
What to tell them
Tell your tech three things. Open the email on the phone they carry on jobs, because that is where they will use Mentat. Tap the link the same day it arrives. And once it is tapped, they are signed in and do not need the email again.
If they ask what Mentat is for, the invite email says it in one line, and there is a short article written for them that says the rest. What happens to my memo after I send it?
After they sign in
The roster shows your tech as active. From then on, the visits assigned to them in Jobber for the day appear in Mentat, and they can record. Until then, no jobs appear and nothing can be recorded, no matter how many invites go out. The full picture of what a technician sees is in the technicians article. How do I add my technicians and what will they see?
If it didn't work
Your tech says the new email never arrived. Check the email address on that Jobber user is one they read, and have them look in spam. If the address in Jobber is wrong, fix it there, then cancel the pending invite on the roster and invite them again. Resend uses the old address; a fresh invite reads the new one.
Your tech tapped the link and it did nothing. They tapped the old one. Have them open the newest email from Mentat and use that link.
Your tech is still showing expired after you resent. Refresh the account page. If they are still expired, resend once more and reply to any email from Mentat saying so.
Last updated 2026-09-15