Yes. Mentat is field service revenue recovery software that does exactly this. A technician records a short voice note about work they noticed on a job. Mentat structures it into priced recommendations, a person on your team reviews and approves it, and it lands as a draft estimate in the field service system you already run. The technician never had to write it up, and their name stays on the work they found.

How does Mentat turn a voice note into an estimate?

It runs one loop, start to finish.

A technician wraps a visit and speaks a short memo about the work they saw but did not do. A failing part. A system near the end of its life. A repair the homeowner waved off for now.

Mentat transcribes that memo and structures it into clear, priced recommendations. Each one traces back to the exact visit it came from.

From there it goes to a person, not straight to the customer. An operator on your team reviews each recommendation, adjusts anything that needs it, and approves what is worth sending.

Approved work becomes a draft estimate, written back into the same field service system the visit already lives in. Your office sends it the way it sends any other estimate.

What does the technician have to do?

Nothing new.

They already talk through a job at the end of a visit. Mentat captures that as a short voice note, in a web app on the phone they already carry. Nothing to install, no form to fill out, no quota to chase, no script to run. The change for the field is close to zero.

That matters, because most field software dies on the truck. Ask a technician to stop and type and the tool does not get used. Mentat asks for a voice note, which is near what techs already do, and takes the rest off their plate.

Where does the estimate go?

Into the field service software you already run. Mentat is the layer on top, never the system of record. It does not replace your FSM and it does not try to.

Today the loop runs against Jobber, where a real voice note becomes a real draft estimate in a real account. That is the honest proof point. Mentat is designed to work alongside the systems these businesses run, ServiceTitan included, though a live ServiceTitan integration is the direction and not something that exists yet.

How does the recovered revenue get attributed?

Every recommendation that turns into sold work is tracked, and the credit goes to the technician who spotted it. The person who caught the failing part gets named for it.

This is the recovery in field service revenue recovery. Work that used to get mentioned once and forgotten now carries a price, a paper trail, and a name. How much that adds up to depends on your business, your visit volume, and your trades. Mentat measures it. It does not guess it for you.

Mentat is not a field service management system, not a CRM, and not a system of record. It sits on top of the one you already run. It does not add steps to the technician's day or change how they work.

See also

FAQ

What does the technician have to install? Nothing. Capture runs in a web app on the phone they already carry. There is no app store download, no new login on the truck, and no form to fill out.

How long does the voice note need to be? Short. A technician speaking plainly for half a minute about what they saw, roughly what it takes to fix, and what it might run is enough to work with. It is closer to the conversation they already have at the end of a visit than to dictating a quote.

What if the technician doesn't know the price? They say so and move on. The memo is an observation, not a quote. Mentat structures it into priced recommendations and the operator reviewing it sets the final number before anything goes out.

Does the technician have to sell anything? No. The job is to say what they noticed. Selling is already the tech's job when a customer asks, but the memo is not a pitch and there is no quota attached to it. Mentat takes the write-up off them and puts their name on what they found.